Returns and Refund policy

Change of mind

MsOrco Will Happily Assist Customers Who Wish To Return Or Exchange Goods Purchased Online. Our Returns Policy Is In Addition To Your Rights Under The Australian Consumer Law Or Consumer Guarantees Act (NZ).

If You Have Purchased The Wrong Product Or Dislike The Product Upon Receiving It, We Are Pleased To Offer Exchange Or Refund. However, The Product Must Be In A Reasonable Condition.

Other returns/Exchanges

Our Goods Come With Guarantees That Cannot Be Excluded Under The Australian Consumer Law. You're Entitled To A Replacement Or Refund For A Major Failure, And To Compensation For Other Reasonably Foreseeable Loss Or Damage. You're Also Entitled To Have The Goods Repaired Or Replaced If The Goods Fail To Be Of Acceptable Quality But The Failure Does Not Amount To A Major Failure.

We Will Accept Product Returns And Provide You With A Replacement, Refund Or Repair Where:
The Product Is Faulty Or Is Not Of Acceptable Quality; Or The Product Is Not Fit For Its Intended Purpose; Or The Product Does Not Match Its Sample Or Description.

We Offer Free Returns For 30 Days From Date Of Delivery/Receiving Of Order. However, Not All Items Are Eligible. Any Exclusions Will Be Called Out On Product Pages And / Or At Checkout. To Be Eligible For A Return:

Item(S) Have To Be Initiated For Return And Placed In The Post Within 30 Days Of The Delivery/Receiving Of Order. Item(S) Were Not Marked “Final Sale” Or “Non-Returnable” At The Time Of Purchase, Unless Faulty. Item(S) Must Be In The Original Packaging, Which Must Be In Original Condition.

You Will Be Asked To Put Your Photography Skills To The Test And Provide A Photo Of Your Item Prior To Sending It Back To Us So We Can Assess The Condition.


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